Help Center

Sun & Ski Help Center

Need help on how to return an item or what store location is closest to you? This section will help answer most of your questions. If you can't find what you're looking for or need additional assistance, just emails us, chat online or give us a call at 866-786-3869.

Frequently Asked Questions

Returns

I want to return my purchase. What do I need to do?

We are happy to accept returns on new and unused merchandise with original packaging, tags, and proof of purchase for 30 days after purchase. You are eligible for an exchange or store credit for 60 days after purchase. Peak Perks members can return their items for up to 60 days after purchase and exchange or receive a store credit for up to 90 days. See the returns page for more information.

If you purchased online, log in to My Account or use Order Status to look up your order details.

If you purchased in one of our stores, you will need to return to one of stores or call our customer care team.

General

Do you price match other sites?

If you see a lower advertised price for an identical, in stock item on another website, we'll gladly meet the lower price. Verification of availability and price at the time of purchase is required. We cannot match coupons, shipping rates, or phone quotes. Please see our Low Price Guarantee page for more details.

Do you do backorders?

We do not offer back orders. If an item is not in stock at the time of processing and we are unable to locate stock elsewhere, you will not be charged for the item.

My email address has changed. How do I update it?

Go to your My Account page and click the "Change e-mail address or password" link. Under the Personal Information link, enter your new email address and click Continue.

How do I unsubscribe from your mailing list?

You can unsubscribe from any email sent to you from Sun & Ski by clicking the unsubscribe link at the bottom of every email. If that's not an option, please send an email to [email protected] with UNSUBSCRIBE in the subject.

How do I write a product review?

Simply click on the Write a Review link located on every product page, just below the product image. Fill out the information on the product review page and click Submit.

PayPal

How do I use PayPal as my payment method?

On the checkout page, under Payment Information (Step 4), select PayPal from the dropdown menu and click the Place Order button. This will take you to the PayPal checkout page to complete your purchase.

What if I change my mind about using PayPal?

Please call us as soon as possible after placing your order and we can change your payment method to a credit card. Any order using the PayPal payment method will be canceled if no funds are transferred to us the same day.

What do I do if I have questions about my PayPal account?

If you have a question about your PayPal account, please contact PayPal customer service. We are unable to answer questions about your PayPal account.

Are there any shipping restrictions when using PayPal?

When you pay with PayPal, your shipping address must match and be verified to the shipping address on your PayPal account. Please do not use PayPal with Ship-to-Store shipments.

Are there any return restrictions when using PayPal?

All returns for orders paid for with PayPal must be shipped back to our warehouse for processing. Stores cannot refund your PayPal purchase.

International Shipping & Payment

Do you ship to my country (Australia, Japan, etc)?

Some products we carry can be shipped to third-party US based addresses that can facilitate getting product shipped internationally. Some manufacturers restrict the sale of their products from being shipped anywhere outside of the US. For recommended options and product restrictions visit our International Shipping information page.