Rated 1 out of 5
Nov 13, 2021
Shoulder strap tore after 5mo; Warranty Rejected
I used this product for about 5 months. It was my daily carry, typically holding a laptop, notebooks, sweatshirt, water bottle, etc. After 5 months, I noticed that one of the shoulder straps had begun to tear where it meets the top of the pack.
I hopped online and, after chatting with a customer service rep, was encouraged to ship my bag to the warranty department at my expense. I have now been told that the torn shoulder strap is not covered by the warranty. This is disappointing: my previous TNF backpack lasted 8 years, and I deliberately purchased this one directly because of the warranty. I will not be purchasing directly from TNF again.
Disappointed in ATL
Rated 5 out of 5
Jul 6, 2021
Great bag. Used it for our recent trip to Grand Canyon. It was perfect to fit in all the required things to carry on a trip.
Himanshi
Rated 5 out of 5
Jul 6, 2021
Improvement from older model
With new design, i can actually use all compartments without loosing space! Back panel is way more comfortable and doesn't feel like a wall! IT STANDS ON ITS OWN. Loop zippers are only on laptop and main compartment, which is fine. The orange and purple is way better looking in person.
Andres
Rated 5 out of 5
Jul 22, 2021
well, there is no doubt it is one of the best in the market, but there is the strange thing about the product I ordered online with the ones in the north face store in downtown Vancouver, I ordered asphalt gray color, which obviously should be dark grey! but it was dark white instead of being dark grey, so I went to the store to change it with a black one, and I found out the quality of the backpacks in the store is way much different than what I bought online, and they don't feel like good quality, neither gives a good feeling about a real north face product, it makes me wonder.
so I strongly recommend it to buy online, and still don't know why the materials are different between this two products.
Ali
Rated 4 out of 5
Aug 8, 2021
This backpack got a lot of things right. It can stand upright due to added padding at the bottom, there is padding for the laptop for good protection with a good compartment separate from the main compartment. There is one big flaw that I see in this backpack which is the bottle compartments on the sides. They are too shallow and the bottles fall out if you put the backpack down on the ground. This is really annoying as your bottle can get dented if it's a hydroflask or yeti type of bottle.
Shun
Rated 1 out of 5
Apr 27, 2022
Not the quality we expected from TNF.
Let me start by saying the last North Face backpack we got is still in great shape and we got it during a gift exchange over 14 years ago!! Both my husband and son used it for everything from camping to shooting practice (filled with heavy bullets). There isn't a tear or scratch on it and it's been stuffed full many times. With that being said, my son was starting his first year of college this year and having used the same backpack his entire high school career, it was time past time for a new one. As our other TNF backpack had lasted so long, this was an easy choice, even though we normally wouldn't spend this amount on a backpack. We bought the black patch one and I will say, it's the cutest backpack I've ever seen. I purchased it at the end of November, gave it to him for Christmas (he loves it), and as he didn't start in-person classes until around February, he saved it until then to use. When he finally did use it, it was only for a couple spiral notebooks, writing utensils, maybe a few protein bars and possibly a textbook (although I'm not sure if he even had one at the time). Anyhow, it was nothing too heavy. After using it for about 3 weeks, the seam on the inside top of the main flap began to seperate. It's nothing that is noticable from the outside, but it's definitely something that will get worse, quickly. Even though he only used it for a few weeks, we are outside of the return window. So now, my options are to just ignore it and use the backpack until it's completely falling apart (which wont be too long considering where the issue is), or spend around $20 to mail it in for (possible) warranty work. If it was a year from now, I wouldn't be too upset about it, but after three weeks of mild use?? There's just no excuse for that. It's such a shame, I'm left feeling as though TNF just isn't the same quality it used to be.
Annie
Rated 5 out of 5
Aug 1, 2021
Really love it! Compartments are more than large enough. Only wish water bottle compartments on side were a bit deeper.
Jacob
Rated 1 out of 5
Apr 18, 2022
Poor quality product. The first time I used it a zipper loop broke and a front seam started popping out. I was going to use the warranty but they want me to pay to ship it in and then possibly pay even more money for repairs. They stopped e-mailing me back when I asked why I should have to pay to send it in. Since I refuse to dump more money into a poor quality backpack, I guess I'll call this a loss and lesson learned.
Dog mom
Rated 1 out of 5
Oct 20, 2021
falls apart easily and quickly
I use this bag for school, a small laptop and a few notebooks are only things I carry. The bag has holes forming along the zippers, and the straps are fraying. I've only had it for two weeks and it's falling apart from very light to minimal use.
I did the online chat to talk to a representative and was told to "send it in for repair" which takes between 6-8 weeks to receive a repaired bag. I would have to also pay for shipping my faulty backpack to them to repair.
I loved the backpack, and then it just started falling apart for no apparent reason. Save your money and do not buy this.
Shawn
Rated 2 out of 5
Sep 26, 2021
Great bag if it not raining
This bag has been great for school, work, and travel. It has been great for some longer hikes as well. However, this bag does NOT perform well in the rain. After walking for about an hour in a small rain storm through the city, contents in ALL pockets were water soaked or wet. Wish the design was better for all weather.
Kyle the Climber
College backpack
Laptop bag for my college son
For Travel
Need it for computer.